Evolved OSS/BSS Solutions For Service Providers
Operations Focused, Open Architecture Platform
Streamlining Business Operations For More Than 50 Years
CDG Elements is a SaaS-delivered, open architecture OSS/BSS platform that empowers service providers offering broadband, data, utility, and interconnect services to create the optimal service ecosystem for growing their customer base, improving their BI, and deploying AI/ML and automation technologies to increase their operational efficiencies and revenue streams.
About Us
We are operator owned, operator managed, and dedicated to revolutionizing the telecommunications industry through delivering operator-driven, innovative, open architecture OSS/BSS solutions that empower our clients to deliver exceptional services to their customers.
Who We Serve
We serve Tier 3 to Tier 1 service providers (ILECs, CLECs, ISPs, BSPs, transport providers, cable providers, MSOs, electric co-ops, and RBOCs) who offer fiber internet, wireline, DSL, cable, wireless, VoIP, MDU, IPTV, enterprise, utilities, interconnection, or other general services.
Clients range from fewer than 1,000 to more than 26 million subscribers.
Subscriber and Interconnect Elements
Operate
Operations, provisioning, ticketing, and order management
Evolve
Business intelligence, insights, reporting, and analytics
Manage
Subscriber care, POS, system configuration, and member management
Engage
Subscriber connect, support, generative AI, and engagement
Bill
Interconnect
Industry-leading carrier wholesale service ordering and billing
Our Experience
- Our CEO and CFO have extensive C-level experience working for telecom service providers and currently serve as the CEO and CFO for a regional broadband service provider based in Walterboro, SC.
- We’ve performed Telephone billing since 1970.
- Our 100+ clients represent large national carriers, established and emerging CLECs, and traditional ILECs.
- Our employees have an average of more than 20 years of experience in the telecom industry.
- We produced the first CABS invoice received by AT&T on behalf of Alltel in 1984.
- We process messages in all 50 states and produce telecommunications billing for clients nationwide.
Who We Are
We are an operator-driven OSS/BSS provider with 250+ years combined support experience at your fingertips. Our top executives don’t just run CDG, they also run a service provider. As a company owned and operated by a broadband provider, we have real-time market experience, just like the rest of our client community. We think that matters. We think that it makes a difference in how we listen, respond, and plan for the future.
OUR VISION
Our vision is to revolutionize the telecommunications industry by providing operator-driven, innovative, open architecture OSS/BSS solutions that empower service providers and carriers to deliver exceptional services to their customers.
OUR Mission
Our mission is to develop and deploy the best cloud-based, SaaS-delivered OSS/BSS platform in the market for service providers and carriers. Our development methodology is rooted in our commitment to deliver value through operator-driven, open architecture, innovative solutions that empower our clients to create the optimal service ecosystem for growing their customer base, improving their BI, and increasing their operational efficiencies, capabilities, and revenue streams.
The best indicator of who we are is a satisfied client. Check out what our clients say about us.
WHAT DO
OUR CLIENTS
SAY?
WHAT’S NEW WITH CDG?
Catch up on the latest happenings with CDG and our partners
CDG Appoints Mike Chalk Chief Operating Officer
Champaign, IL – Communications Data Group (CDG), a leading provider of cloud-based OSS/BSS solutions for broadband and communications service providers, is pleased to announce the appointment of Mike Chalk as the company's new Chief Operating Officer (COO). Chalk...
CDG Introduces Automated Outage Tool for Elements Platform, Transforming Broadband Service Assurance Through Intelligent Automation
Champaign, IL — Communications Data Group (CDG) is pleased to announce the availability of its new Automated Outage Tool for the Elements OSS/BSS platform, a powerful solution designed to help broadband service providers automatically detect, manage, and resolve...
CDG Announces Strategic Partnership with KealyWalker to Simplify Tax and Regulatory Compliance
Champaign, IL – Communications Data Group (CDG) is pleased to announce a strategic partnership with KealyWalker, providing communications service providers using the Elements platform with access to specialized telecom tax and regulatory compliance services designed...
UNPARALLELED SUPPORT
At CDG, customer support is more than an 800 number. Our experienced account executives and support representatives have an average of more than 15 years of experience in the industry. We have structured our support model around building personal relationships with every client and establishing our representatives as client advocates.
Implementation Expertise
With available pre-onboarding services to optimize business processes and an Agile based methodology for implementations, We provide a smooth transition for our clients throughout the implementation, training, and practical application phases. CDG employs training specialists, support representatives, programming analysts, and information technology specialists to help coordinate and complete new product installations.
TRAINING AND RESOURCES
In order to help with the learning curve for new clients and improve the every client’s ability to provide an exceptional customer experience to their subscribers, CDG provides an online, customizable customer training and resource center portal with a knowledge base, tutorials, skill tracks, and training videos. We believe training is a vital element to efficiency. We are committed to excellence in education for each of our customers and providing highly effective training experiences.
Training opportunities don’t stop after an installation is complete. Ongoing education is also available through specialized and online training based on each user’s comfort level and experience. CDG’s advanced education options expand and update your organization’s knowledge to help your users maintain maximum productivity.
RELIABLE BUSINESS RECOVERY
CDG provides automated data backups both in aggregate and on a company specific basis. Our backup processes allow us to quickly restore both complete databases and selective data in the event of a hardware failure or when a client needs to retrieve a prior version of data. CDG also maintains and tests disaster preparedness plans for recovering data and processes should a natural disaster occur.
UPCOMING EVENTS
October 4-7
TXConnect Summit
Austin, TX
October 4-7
WTA Fall Meeting
Santa Rosa, CA
October 5-7
FNA Conference
Jekyll Island, GA
Contact Us
Have questions? Want to see a demo? Interested in knowing more about CDG Elements?
