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Support

UNPARALLELED SUPPORT

At CDG, customer support is more than an 800 number. Our experienced account executives and support representatives have an average of more than 15 years of experience in the industry. We have structured our support model around building personal relationships with every client and establishing our representatives as client advocates.

Implementation Expertise

With available pre-onboarding services to optimize business processes and an Agile based methodology for implementations, We provide a smooth transition for our clients throughout the implementation, training, and practical application phases. CDG employs training specialists, support representatives, programming analysts, and information technology specialists to help coordinate and complete new product installations.

TRAINING AND RESOURCES

In order to help with the learning curve for new clients and improve the every client’s ability to provide an exceptional customer experience to their subscribers, CDG provides an online, customizable customer training and resource center portal with a knowledge base, tutorials, skill tracks, and training videos. We believe training is a vital element to efficiency. We are committed to excellence in education for each of our customers and providing highly effective training experiences.

Training opportunities don’t stop after an installation is complete. Ongoing education is also available through specialized and online training based on each user’s comfort level and experience. CDG’s advanced education options expand and update your organization’s knowledge to help your users maintain maximum productivity.

RELIABLE BUSINESS RECOVERY

CDG provides automated data backups both in aggregate and on a company specific basis. Our backup processes allow us to quickly restore both complete databases and selective data in the event of a hardware failure or when a client needs to retrieve a prior version of data. CDG also maintains and tests disaster preparedness plans for recovering data and processes should a natural disaster occur.

MINDFORD

"Laura is always very helpful and patient when I need help with CABS issues. She is very quick to respond to my emails and calls and does an excellent job explaining things and making sure any issues we have are resolved."

CONSOLIDATED COMMUNICATIONS

"We especially appreciate our Product Support Representative and the programming staff who have always been ready and willing to help us. Their positive attitudes make working with CDG a true pleasure; many times they go above and beyond to help with our goals."

NEXGEN

"I use this product daily, it is my main tool for my job and I really enjoy how user friendly it is and easy it is to navigate. It keeps my records and I can search for past or recent events or records I need to review. Very good product. Keep up the great work on such a great product."

PEMTEL

"CDG is a great company to work with. During our conversion Regina was great to answer my questions and help me understand our "new system." CDG is very prompt with answering our questions and helping with whatever is needed."

MINFORD

"I have had nothing but positive experiences with CDG. We have dealt with Mary, Niki and Myra and they have all been wonderful! I consider them more like a friend than work acquaintance."

CITIZENS TELEPHONE CORPORATION

"Using CDG's MBS billing software [has] made my job easier and smoother. I can process twice as many service orders with MBS than I did with our old system. I have loved MBS from the start, and with the upgrades and improvements that CDG keeps making, it just gets better!"

NEXGEN

"I absolutely love CDG! They consistently work with me to make improvements to their product that fits OUR needs, I love it! They are fast to help always. Myra is the greatest :)"

TDS TELECOM

"CDG has been a trusted vendor of ours for more than 20 years. CDG's willingness to listen to our requests in addition to developing solutions that address industry changes make the CDG [BDS-I] system a robust and flexible billing platform that continues to meet our billing needs."

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