Customer reviews speak for themselves!
CITIZENS TELEPHONE COOPERATIVE
“Citizens Telephone has been a CDG customer for more than 10 years. We have used the platform to make huge improvements throughout our company – it is far from being just a “billing” system! The Automation that we have built in to [Elements] saves time and energy from our employees – it is amazing how fast CDG automation can do steps that would take several minutes to do manually. Services can be changed instantly by the customer themselves on [Subscriber Connect] or by an employee from anywhere they can access CDG. The opportunity is limitless!
Since our conversion to CDG, we have made great strides in our workflow process. All our employees work together – from Sales to the install by the Technician – they all access CDG to do their tasks. It flows from one department to another seamlessly.
We are proud to be a CDG customer and feel that they are always looking out for our best interests. They are always willing to listen to ideas and suggestions and quick to implement changes.
We always attend the CDG Customer Conference! It’s a great opportunity to network with other CDG customers!!”
PEMTEL
“In a world where many companies are worried only about their bottom line, CDG has been a welcome breath of fresh air. We have found them to be very responsive and helpful. We are never made to feel unimportant just because our company is small. The services they provide have truly made our lives easier on a daily basis. We look forward to many more years of working with the amazing people there!
When the task of converting to a new billing vendor was assigned to me, I was worried. It seemed like such a huge undertaking. And there WAS a lot of work involved. But CDG made it so much easier than I had feared. It not a “here you go, it’s yours” kind of scenario. They were there with us every step of the way doing everything they could to make the process as painless as possible. And a year later they are still only a phone call or email away. Our company’s PSR is Regina and we could not ask for anyone better. She is always willing to help whether by phone, e-mail or Webex. This whole experience could have been a nightmare for us. But thanks to the expertise of the staff and their willingness to help, we made it through. We are very happy with the ease of use and functionality of the Elements platform.”
CITIZENS TELEPHONE CORPORATION
“I have been highly impressed with the magnitude to which CDG goes to put on such a nice [Customer Conference]. It is always a nice facility, great food and entertainment, and great conversation with people you email with throughout the year. It is nice to put a face to a name – even though you are working with people far from where you might be sitting you feel like you are just a couple offices down the hall. I would definitely recommend all CDG clients to attend.”
LUMOS
“We have been using the CDG [Interconnect] system since September of 2007. The support team has always been so helpful and quick to get back with us. They go to great lengths to help us with any questions or problems that may arise. We have had some needs for “special programming” and CDG is always willing to listen and help where needed. The Customer Conference has always been a good time to get to know everyone and also it is very helpful with the billing system that we use.”
CONSOLIDATED
“I look forward to the CDG Conference every year whether it is a short distance down the road or I have to travel further. Building relationships is key and I feel the CDG Conference allows me to continue to build those relationships with the CDG Team as well as my Team members within the Industry. I feel I can reach out to any of those relationships to gain Industry knowledge when needed throughout the year.
I always learn a lot! Whether it is enhancements that other companies would like to see added to the current system or the user updates with the latest and greatest version, I feel I gain a wealth of information. I don’t believe there is anything shared that isn’t useful.
The more I learn about the CDG system each year the better user I am. Believe me, I still have a lot to learn but I will continue to grow as I use the system, reach out to my Industry Team Members as well as the CDG personnel that are always there to guide me. They are only a phone call away!”
HARDY TELECOMMUNICATIONS
“The CDG Customer Conference is an awesome resource for our folks. Those who attend walk away with not only a greater knowledge of CDG’s products but also any trends and/or issues encompassing our industry. The content always proves to be very informative and useful while the networking avenues are incredible. Each conference allows us to grow our circle of friends of which we can share ideas as well as resolve problems throughout the year.”